Focusing on customer benefit is the overriding corporate philosophy at SECKLER, and we make sure we put this into practice. The result is: High-quality tailored solutions, with service support that covers every need. So even in sales and service, SECKLER provides top-quality service for the benefit of all of our many customers.
The starting point for any project is the customer‘s engineering idea. An efficient, parallel development process is set up with the early involvement of a SECKLER project manager, who is integrated within the customer‘s team. This makes for an easy exchange of information and expertise, with processes running as smoothly as possible. This comprehensive consulting optimises costs and project management.
The engineers in our mechanical and electronic engineering departments give concrete form to the project team‘s ideas using 3D CAD systems. Location analyses and feasibility studies are carried out, and components are designed so they are suitable for automation. This results in considerable savings and individually tailored, cost-effective solutions.
The standardised modular design elements mean they can be assembled to form a system quickly and individually. The software development department creates the digital user interface, and can, on request, incorporate the customer‘s data or describe interfaces with other systems.
To help with commissioning, customers are provided with comprehensive documentation specific to their particular system in the main languages of English, German, French or Italian. The documentation includes CAD design drawings, lists of components and spare parts, CE-compliant instructions, maintenance plans and suggested replacement parts to be kept in stock.
SECKLER‘s job does not end when the system is put into operation. Whenever a system is handed over, the customer‘s personnel receive intensive and thorough training for smooth operation and technical maintenance. Mechanical, electrical and software training is provided to allow customers to diagnose problems quickly themselves.
The show must go on. That is why SECKLER After-Sales service uses expert service engineers to ensure that all the systems we supply are always fit for use. If a fault arises, support can also be provided via remote diagnostics, often avoiding the need for an engineer to attend. SECKLER also offers service agreements for preventive maintenance, retrofitting and modernisation.